How to make a claim for partial loss?

We highly recommend our customers to advise their recipients to check and inspect their goods upon delivery for any missing items. 

If the consignment is missing goods then please ensure the proof of delivery documentation is signed as ‘missing items’, otherwise the consignment will be considered as delivered in good condition.  

You must submit a written confirmation to claims@palletwaysonline.com within 7 working days from the delivery date accompanied with the following documents and information: 

• Proof of cost price (invoice showing the price the items were purchased/manufactured for) 
• Proof of purchase price (Invoice showing the price the items were sold for) 
• Proof of weight (i.e. manufacturer description) 
• Description of item and which items are lost. 
• Any further information that you can provide 
• Order number 

Once received, we will register a claim and insurers will be in touch with any further updates. 

Please be aware, that all process must be complete before a claim can be finalised, this includes but limited to, depot searches, salvage operations and repair costs. 

If the proof of delivery is signed with no mention of missing goods then the claim may be rejected by the insurer. Therefore we are unable to offer any forms of compensation.  

If the claim is submitted outside the time frame mentioned above, the claim will be rejected by the insurer. Therefore we are unable to offer any forms of compensation.